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In development

Adverion Assist AI support that answers from your own knowledge.

An embeddable support widget that answers with sources, hands off to a human when unsure, and turns unanswered questions into new articles.

Get early access See how it works
  • Sources cited on every AI answer
  • 5 risk levels for AI actions
  • 1 line of script to embed the widget

How it works

Answer, escalate, learn

Customer

01/05 Asks in the widget

Inside your product, already signed in, so context comes along.

AI

02/05 Answers from approved knowledge

Every answer cites the articles it came from.

Safety check

03/05 Hands off when unsure

Low confidence or a high-risk topic creates a ticket for a human.

Agent

04/05 Resolves with a copilot brief

The agent sees the conversation, context and a suggested reply.

Knowledge manager

05/05 Turns gaps into articles

Unanswered questions become drafts; approved ones are indexed.

Features

Everything in one place.

  • One-line widget

    Drop a script tag into any product; users stay signed in.

  • Grounded answers

    Answers only from approved knowledge, with sources shown.

  • Easy ingestion

    PDF, Word, HTML and web pages, with a review step.

  • Human handoff

    No answer, low confidence or high risk goes to a person.

  • Safe actions

    AI actions graded from read-only to staff approval.

  • Gap detection

    Spots unanswered questions and drafts the missing article.

Built for

  • SaaS and product teams
  • Support teams
  • Customer success
  • Knowledge managers

Runs on

  • Web app
  • Embeddable widget
  • Cloud

Early access

Be first to try Adverion Assist.

We are building it now. Join the early-access list and help shape the first release.

Common questions

Will the AI make things up?

Assist answers only from articles your team has approved, shows the sources, and hands the conversation to a person when it is not confident.

How does it know who the customer is?

Your product's backend signs a short-lived token for the signed-in user, so the widget gets trusted context without a second login.

When can we use it?

Assist is being built for Adverion's own products first. Join early access to bring it to yours.

We reply within one working day. No spam, ever.

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